Motorsmith Text Messaging Program

1. About this program

Program name: Motorsmith
Sender: MOTORSMITH
Operated by: Cosmic Vista LLC

Motorsmith is shop management software for independent auto repair shops. The program sends four kinds of text message, and the automatic replies to HELP and STOP:

• Account and support messages to a shop — onboarding, billing and renewal notices, and our reply to a question the shop texted us. Sent only to shops that opted in.
• Appointment messages on a shop’s behalf — booking received, confirmation, and reminders before the visit.
• Job and billing updates on a shop’s behalf — an estimate is ready, an inspection report is ready, the vehicle is ready for collection, an invoice, an invoice reminder, and a receipt when a payment is taken, and a one-time code when a customer opens a secure link from the shop.
• Service reminders on a shop’s behalf — a service or maintenance interval falling due on a vehicle the shop has worked on, and a single follow-up if an estimate was declined and is still valid.

Every message concerns a vehicle the recipient owns or an account they hold. We do not buy, rent or message purchased lists, and no message is sent to anyone who has not given the shop their number for this purpose.

Messages sent for a shop come from a phone number that belongs to Motorsmith, not to the shop, which is why every message starts with the shop’s name.

2. Messages we send

Account and support messages to a shop

A shop gives us its mobile number when it creates an account, and can tick a separate, optional box to receive these texts. If it does, we send one confirmation, then use the number to tell the shop things about that account — the account being ready, a subscription renewing, a payment that failed — and to answer a question the shop texted us first. We never text a shop about anything it did not sign up for, and a shop can reply STOP to end these and still use Motorsmith normally.

Verification codes for a shop’s own sign-in, sign-up and password reset are delivered by a separate verification service and are not part of this program.

Verification codes for a shop’s customers (one-time passcodes)

When a customer opens a secure link a shop sent them, such as an estimate, an invoice or an inspection report, the link may ask for a code texted to the number the shop has on file. Codes are sent only when someone requests one, and they expire within minutes.

Appointment confirmations and reminders

When a customer books with a shop and agrees to text updates, the program sends a confirmation right away and two reminders before the visit. Customers reply with a number to confirm or cancel. These are the default bodies, exactly as the application sends them; a shop can reword its own copies within the same limits.

Dates are numeric and times are local to the shop. Every appointment message fits in a single standard text segment.

3. How you opt in

Consent is collected directly from the person who will receive the messages, in one of three places. It is never bought, rented or taken from a third party, and agreeing to texts is never a condition of buying anything.

1. At signup (shop owners)

The Register form at https://app.usemotorsmith.com/sign-up asks for your mobile number. Under that field is a separate checkbox, unticked by default and optional, that reads, word for word:

I agree to receive account and support text messages from Motorsmith at this number: onboarding, billing and renewal notices, and replies to questions I text in. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out. Optional, not required to create an account. See our Terms of Service and Privacy Policy.

On the form, Terms of Service and Privacy Policy are links to our Terms of Service and Privacy Policy. The box is separate from accepting the Terms, and your account is created whether or not you tick it. If you tick it, we send one confirmation:

Motorsmith: You're subscribed to account and support texts. Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out.

Screenshots of the form, with the box unticked, are on How Shops Opt In to Text Messages.

2. On a shop’s online booking page (customers)

When you book an appointment on a shop’s booking page there is a checkbox, unticked by default, that reads:

I agree to receive SMS updates about this appointment (reminders, vehicle-ready notices). Msg & data rates may apply. Reply STOP to opt out.

Leave it unticked and you are still booked; you simply will not be texted about the appointment.

3. On the customer record (set by the shop)

If you give a shop permission in person or over the phone, the shop records it by ticking a box on your customer record inside the application. That box reads:

Customer agrees to receive SMS notifications (appointment reminders, invoice & payment alerts, vehicle-ready notices) from this business via Motorsmith. Msg & data rates may apply. Reply STOP to opt out.

Shops are required under our Terms of Service to tick it only after you actually agreed. It is unticked by default and the application will not text a customer whose box is not ticked.

4. STOP, HELP and START

To stop: reply STOPSTOPALLUNSUBSCRIBECANCELENDQUITOPTOUTREVOKE to any message. You will get one confirmation text and nothing further. Opt-outs are handled automatically and cannot be overridden by the shop. On account and support texts from +1 (469) 398-8377, that confirmation reads:

Motorsmith: You are unsubscribed and will get no more messages. Reply HELP for help.

For help: reply HELPINFO to any message, or contact us at info@usemotorsmith.com. On account and support texts from +1 (469) 398-8377, the reply reads:

Motorsmith account and support texts. Help: info@usemotorsmith.com. Message frequency varies. Message and data rates may apply. Reply STOP to opt out.

On messages sent for a shop, the reply gives the shop’s phone number and email.

To resume after opting out: reply STARTUNSTOPYES and the texts you had already agreed to will start again. A shop cannot resume texts on your behalf; only a message from your phone can. These keywords never sign a number up: account and support texts start only from the checkbox on the Register form.

5. Message frequency

• Customer verification codes: one per request, only when you ask for one.
• Account and support messages, only to shops that opted in. Message frequency varies: a confirmation when you opt in, a few account notices in a typical month, and one reply per question you text us.
• Appointments: up to three messages per appointment, a confirmation when it is booked, a reminder about 72 hours before, and a reminder about 24 hours before, plus replies to keywords you send. Frequency therefore depends on how often you book.
• Quiet hours: by default, appointment messages are not sent between 9 PM and 8 AM in the shop’s time zone; a message that would land in that window waits until morning. The one exception is the STOP confirmation, which carriers require us to send immediately.

6. Cost

Motorsmith does not charge you, the recipient, for any message. Message and data rates may apply from your mobile carrier according to your plan with them.

7. Carriers and delivery

Messages are delivered over US carrier networks. Carriers are not liable for delayed or undelivered messages. Delivery can be affected by your carrier, your signal, and your device settings; if a message does not arrive, the shop still has your booking and can be reached by phone.

8. Privacy of your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third party. Your mobile number is used only to deliver the messages described on this page and is shared only with the messaging providers required to transmit them.

Our Privacy Policy explains what we collect and how we protect it, including the record we keep of every opt-in and opt-out so that a STOP is honored for good.

9. Contact

Cosmic Vista LLC
9425 Rolater Road, Apt 338, Frisco, TX 75035
Email: info@usemotorsmith.com

See also our Terms of Service and Privacy Policy.